Working on Transforming the Field Service Industry

Mobile Enabled Service Management

Whether you service one or many customers, on one or many sites, with one or many field service teams, as a professional service organization, the pressure is on to continuously sharpen your competitive edge. It is your challenge to:

  • Meet or exceed customer expectations
  • Improve customer satisfaction
  • Drive service productivity and reduce errors
  • Increase workforce utilization and enhance service efficiency
  • Improve service consistency and standardization
  • Increase service revenue and grow profitability

Regardless of the current level of service and support, customers are demanding and will continue to demand improved service performance, from a speed and efficiency point of view. MIO MAP – Service Management solution delivered from cloud and executed via mobile helps to meet the current demand and challenges of service organizations. MIO MAP – SM delivers extensive pre-visit functionality in terms of ticket and issue mgmt, scheduling and despatch, customer and parts mgmt and workforce planning – scheduling, attendance, tracking and tracing etc. The on-site functionality delivered via mobile device includes schedules, alerts, customer location map, parts mgmt, service notes and pictures, invoicing work order orders, online/offline functionality and many more.

Features

  • Asset maintenence
  • Preventive maintenence
  • Service requests/Work orders
  • Ticket management
  • Scheduling and despatch
  • Parts/Van stocks
  • On-site execution
  • Notes and pictures
  • Invoice and payments
  • Follow-up visits
  • Work Online/Offline
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